This Privacy Policy describes how headdown-golf.com (the “Site” or  “we”) collects, uses, and discloses your Personal Information when you  visit or make a purchase from the Site.

When you visit the Site, we collect certain information about your  device, your interaction with the Site, and information necessary to  process your purchases. We may also collect additional information if  you contact us for customer support. In this Privacy Policy, we refer to  any information that can uniquely identify an individual (including the  information below) as “Personal Information”. See the list below for  more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version  of web browser, IP address, time zone, cookie information, what sites  or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor GoDaddy Payments

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to provide products  or services to you to fulfill our contract, to process your payment  information, arrange for shipping, and provide you with invoices and/or  order confirmations, communicate with you, screen our orders for  potential risk or fraud, and when in line with the preferences you have  shared with us, provide you with information or advertising relating to  our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor GoDaddy Payments
• Text Marketing and Notifications:
  By entering  your phone number, subscribing via our subscription form or a keyword,  you agree that we may send you text notifications (for your order,  including abandoned cart reminders) and text marketing offers. Text  marketing message frequency varies. You acknowledge that consent is not a  condition for any purchase.
  If you wish to unsubscribe  from receiving text marketing messages and notifications reply with STOP  to any mobile message sent from us or use the unsubscribe link we  provided you with in any of our messages. You understand and agree that  alternative methods of opting out, such as using alternative words or  requests will not be accounted as a reasonable means of opting out.  Message and data rates may apply.
  For any questions  please text HELP to the number you received the messages from. You can  also contact us for more information. If you wish to opt out please  follow the procedures above. 
• We will not share your opt-in to an SMS campaign with any  third party for purposes unrelated to providing you with the services of  that campaign. We may share your Personal Data, including your SMS  opt-in or consent status, with third parties that help us provide our  messaging services, including but not limited to platform providers,  phone companies, and any other vendors who assist us in the delivery of  text messages.
• Carriers are not liable for delayed or undelivered messages.
• Texts may be sent using an automatic telephone dialing system.
• Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.)

Customer support information

• Examples of Personal Information collected
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose

Minors

The Site is not intended for individuals under the age of 18.  We do not intentionally collect Personal Information from children. If  you are the parent or guardian and believe your child has provided us  with Personal Information, please contact us at the address below to  request deletion.

We  respect your privacy. We will only use information you provide through  the Program to transmit your mobile messages and respond to you, if  necessary. This includes, but is not limited to, sharing information  with platform providers, phone companies, and other vendors who assist  us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN,  TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR  CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.  Nonetheless, We reserve the right at all times to disclose any  information as necessary to satisfy any law, regulation or governmental  request, to avoid liability, or to protect Our rights or property. When  you complete forms online or otherwise provide Us information in  connection with the Program, you agree to provide accurate, complete,  and true information. You agree not to use a false or misleading name or  a name that you are not authorized to use. If, in Our sole discretion,  We believe that any such information is untrue, inaccurate, or  incomplete, or you have opted into the Program for an ulterior purpose,  We may refuse you access to the Program and pursue any appropriate legal  remedies.

Text  Marketing and notifications (if applicable): By entering your phone  number in the checkout and initialising a purchase, you agree that we  may send you text notifications (for your order, including abandoned  cart reminders) and text marketing offers. Text message frequency may  vary. You can unsubscribe from further text messages by replying STOP.    Message and data rates may apply. In addition, the Website uses cookies  to help keep track of items you put in your shopping cart and to tell  us if you have visited the Website in the past. This allows visitors to  the online store to maintain shopping carts between visits. You can  refuse cookies by turning them off in your browser.

California  Civil Code Section 1798.83 permits Users of the Program that are  California residents to request certain information regarding our  disclosure of the information you provide through the Program to third  parties for their direct marketing purposes. To make such a request,  please contact us at the following address:

contact@headdown-golf.com

This  Privacy Policy is strictly limited to the Program and has no effect on  any other privacy policy(ies) that may govern the relationship between  you and Us in other contexts.

If  our store is acquired or merged with another company, your information  may be transferred to the new owners so that we may continue to sell  products to you.

We use your personal Information to provide our services to you,  which includes: offering products for sale, processing payments,  shipping and fulfillment of your order, and keeping you up to date on  new products, services, and offers.

Pursuant to the General Data Protection Regulation (“GDPR”), if you  are a resident of the European Economic Area (“EEA”), we process your  personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

When you place an order through the Site, we will retain your  Personal Information for our records unless and until you ask us to  erase this information. For more information on your right of erasure,  please see the ‘Your rights’ section below.

If you are a resident of the EEA, you have the right to object to  processing based solely on automated decision-making (which includes  profiling), when that decision-making has a legal effect on you or  otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to  prevent fraud that does not have a legal or otherwise significant effect  on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed  transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

If you are a resident of the EEA, you have the right to access the  Personal Information we hold about you, to port it to a new service, and  to ask that your Personal Information be corrected, updated, or erased.  If you would like to exercise these rights, please contact us through  the contact information below. Your Personal Information will be  initially processed in Ireland and then will be transferred outside of  Europe for storage and further processing, including to Canada and the  United States. For more information on how data transfers comply with  the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the  Personal Information we hold about you (also known as the ‘Right to  Know’), to port it to a new service, and to ask that your Personal  Information be corrected, updated, or erased. If you would like to  exercise these rights, please contact us through the contact information  below. If you would like to designate an authorized agent to submit  these requests on your behalf, please contact us at the address below.

A cookie is a small amount of information that’s downloaded to your  computer or device when you visit our Site. We use a number of different  cookies, including functional, performance, advertising, and social  media or content cookies. Cookies make your browsing experience better  by allowing the website to remember your actions and preferences (such  as login and region selection). This means you don’t have to re-enter  this information each time you return to the site or browse from one  page to another. Cookies also provide information on how people use the  website, for instance whether it’s their first time visiting or if they  are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Please note that because there is no consistent industry  understanding of how to respond to “Do Not Track” signals, we do not  alter our data collection and usage practices when we detect such a  signal from your browser.

We may update this Privacy Policy from time to time in order to  reflect, for example, changes to our practices or for other operational,  legal, or regulatory reasons.

For more information about our privacy practices, if you have  questions, or if you would like to make a complaint, please contact us  by e-mail at contact@headdown-golf.com. 

Last updated: 12/06/24 

If you are not satisfied with our response to your complaint, you  have the right to lodge your complaint with the relevant data protection  authority. You can contact your local data protection authority, or our  supervisory authority here: contact@headdown-golf.com